Host - Broad Street Bullies Pub

2 years ago
Job ID
2015-2667
US-PA-Philadelphia
Venue Name
Bullies Philly
Type
Regular Part-Time

Overview

A timeless neighborhood pub featuring authentic memorabilia from the legendary Broad Street Bullies team of the 1970’s. Classic tavern meets gastro pub, Broad Street Bullies Pub specializes in gourmet burgers and classic pub fare as well as an expansive variety of beer including 48 drafts on tap. Bullies Pub will serve lunch and dinner and often feature live acoustic entertainment at night. The atmosphere is a well-balanced mix of classic meets comfortable – the ideal place to meet or celebrate a special occasion.

 

We are looking for an energetic and professional person to become a Host/Hostess who will provide our guests with an initial welcome to our venue whether greeting and seating them in person or speaking to them over the phone. 

Responsibilities

Includes, but not limited to:

 

  • Answers the phones and taking messages/reservations.
  • Maintaining an accurate wait when necessary.
  • Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
  • Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
  • Communicate effectively with all guests.
  • Communicate problems to management immediately.
  • Coordinate seating arrangements to provide fast and courteous service to guests.
  • Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
  • Anticipate needs of scheduled special parties.

Qualifications

At least one year of experience with customer service and/or hosting.  Must speak fluent English, other languages preferred.

 

Job requires ability to perform the following:

  • Strong ability to provide attention to detail.
  • Carrying or lifting items weighing up to 50 pounds.
  • Handling objects (including food and utensils), products, speaking over and operating phones.
  • Standing, bending, stooping, and kneeling.
  • Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

 

Other:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
  • Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
  • Must be able to read, review and understand seating charts.
  • Basic mathematical skills are used frequently.     
  • May be required to work nights, weekends, and/or holidays.

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